Frequently Asked Questions and Answers

Q: How do I know if I am appropriate for Telehealth visits with my specific conditions?

A: A conversation with your current Physical Therapist is the best way to decide if Telehealth will be a safe and beneficial option for you.

Q: Do I need a referral from my doctor for “Physical Therapy via Telehealth”?

A: No, any Physical Therapy referral can be used for telehealth appointments.

Q: Will my insurance cover Telehealth visits?

A: Currently some insurance carriers are covering telehealth appointments conducted by a Physical Therapist.  We also have Self-Pay options available.  We encourage you to check with your insurance carrier to see if they cover telehealth appointments conducted by a Physical Therapist.

Q: Will I have to pay before each appointment? 

A: Yes, you will not be able to access your appointment if you have not paid.

Q: How will my payment be taken?

A: When you have a Telehealth appointment scheduled an email will be sent to you containing a link. When the link is clicked you will automatically be directed to a secure payment page. Once your payment has processed you will be re-routed to your appointment.

Q: How long will my Telehealth appointment be? 

A: 30 minutes.

Q: Can I transition between Telehealth appointments and in-clinic visits?

A: Yes

Q: Will my Telehealth appointment be with a Physical Therapist or a Physical Therapist Assistant?

A: Physical Therapist or Physical Therapist Assistant